Careers

Want your work to make an impact in the lives of animals?

The Ottawa Humane Society is hiring! We are looking for more than just animal lovers – we want people who want to work together with a shared commitment to build a humane and compassionate community in Ottawa.

If you are a hard-working individual, enthusiastic about making a difference for animals and for your community, then you will find your career here at the Ottawa Humane Society. Join our dedicated team of passionate and highly skilled staff.

We employ people in a wide variety of positions including supporting adoptions, community education and programs, animal care, administration, fundraising, veterinary medicine and more. We have a variety of full-time, part-time and casual opportunities available throughout the year.

We believe that everyone should be able to make a living through their employment. We are proudly an Ontario Living Wage Employer, recognizing that work deserves above and beyond the minimum reward and that paying a living wage is an investment in building a dedicated team for Ottawa’s animals.

Whether you are starting a career, or looking for the next rewarding step of your career journey, look at our current opportunities for your chance to join us and work to better the lives of animals in Ottawa.

There are also many opportunities for volunteering.

Senior Manager: Operations

Senior Manager: Operations is responsible for the effective and efficient performance of OHS functional areas including animal care and clinic, admissions and rehoming, foster and MSNS operations.

We offer a competitive salary between $81,355 and $98,125 per year, commensurate with experience. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time permanent position working 37.5 hours per week.

What would you do?

  • Guide and support manager and supervisor leads in functional areas of responsibility, to ensure consistent achievement of organizational objectives, operational excellence and continuous service improvement
  • Work across functions with peers in other groups to ensure collaboration for shared goals
  • Gather and analyze statistical data to determine trends and projections
  • With Director: Operations, determine strategies and tactics to further operational goals
  • Develop, conduct and evaluate research projects to support goals in functional areas of responsibility
  • Onboard and coach direct reports and regularly review, evaluate and address job performance
  • Oversee development and implementation of, adherence to and ongoing evaluation of standard operating procedure within assigned functional areas
  • Develop and manage foster budget; oversee the development and management of animal care, clinic, and admissions and rehoming budgets; develop and monitor operational components of community program budgets
  • Be aware and make use of community resources
  • Maintain excellent relationships with OHS partners
  • Provide advice and assistance to other managers, Director: Operations, CEO, OHS Board and committees as required
  • Represent the OHS in a professional manner
  • Be thoroughly familiar with and ensure adherence to pertinent legislation, regulations, contracts, guidelines, OHS mission, policies, procedures and plans

What are we looking for?

Education and Experience:

  • post-secondary diploma or degree, preferably in a related field
  • A minimum of 6 years’ management experience
  • Knowledge of and experience with animal health and welfare
  • Knowledge of and experience with project management
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is preferred

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to leannes@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Manager: Intervention Services

The Intervention Services Department is integral to fulfilling the OHS mission of building a humane and compassionate community for all animals.

We offer a competitive salary between $69,000 and $77,000 per year, commensurate with experience, and a signing bonus for this role. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time permanent position working 37.5 hours per week.

What would you do?

  • Research, create and manage the delivery of OHS intervention services including enrichment, placement and pre and post-adoption behaviour programs
  • Provide consultation, training, and support for foster program
  • Consult with staff, managers, directors and other professionals to support the department’s efficient management and growth
  • Develop, monitor and ensure adherence to program budgets
  • Develop, implement, update, communicate and ensure adherence to program SOPs
  • Assess, monitor and evaluate OHS intervention services including formally reporting on and providing statistical analysis of programs
  • Assist in promotional planning; implement promotional plans
  • Research, create and manage the delivery intervention services and programs in cooperation with other programs and departments
  • Develop long-term and annual departmental objectives and plans
  • Participate in appropriate OHS committees, management meetings and inter-departmental meetings and discussions to support and develop OHS initiatives

What are we looking for?

  • Post-secondary school diploma or equivalent
  • 5 years theoretical and practical experience working with animals in an animal welfare or zoological organization
  • Demonstrated experience in program development, implementation and evaluation
  • Minimum 3 years management or senior supervisory experience
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Experience with and knowledge of budget management
  • Proficiency in Microsoft Word, Excel and Outlook
  • Membership in International Association of Animal Behavior Consultants, or equivalent membership in a recognized animal behaviour institute, preferred

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to Human Resources via email to careers@ottawahumane.ca with the job title “Manager: Intervention Services” in the email subject line.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Coordinator: Canine Services

The Intervention Services department is integral to fulfilling the OHS mission of building a humane and compassionate community for all animals The Coordinator: Canine Services is responsible for assessing and placing, monitoring the emotional wellbeing, and developing and coordinating enrichment programs for Ottawa Humane Society (OHS) dogs.

We offer a competitive hourly wages between $22.43 and $27.31 per hour, commensurate with experience. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time contract position working 75 hours biweekly.

What would you do?

  • Provide consultation services for frontline and management staff as well as community partners and the general public
  • Develop and deliver internal and external workshops and other training
  • Assess the behaviour and temperament of shelter and other dogs
  • Monitor the emotional well-being of OHS dogs
  • Match appropriate placements for dogs in cooperation with adoption and foster staff
  • Develop and implement enrichment plans for shelter dogs
  • Recruit and maintain excellent relationships with OHS Partners in Placement and other OHS partners
  • Represent OHS in a professional manner
  • Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
  • Train, supervise and support student, volunteer and work placements
  • Maintain a superior knowledge of animal temperament, behaviour and training
  • Participate in supervision, evaluation and training sessions
  • Maintain OHS facilities and equipment
  • Prepare accurate expense accounts and other forms

What are we looking for?

  • Degree or diploma or significant relevant experience with animal behaviour and/or psychology
  • 4 to 6 years’ experience in raising, training, showing, grooming and working with dogs
  • Extensive reading or research in canine temperament and behaviour
  • Clinical experience is an asset
  • Adult teaching experience is an asset
  • Proficiency in Microsoft Word, Excel and Outlook add
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Demonstrated excellent teamwork abilities
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is preferred

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to leannes@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

RVT: Clinic Services – Animal Care

Under the direction of the Supervisor: Kennel, the Veterinary Technician: Animal Care is responsible for the health and wellbeing of Ottawa Humane Society (OHS) and other animals. We offer a competitive wage, between $24.67 to $30.04 per hour, commensurate with experience. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time permanent position working 72 hours per biweekly pay period. For a full posting of the schedule.

What would you do?

  • Ensure the emotional and physical health of OHS animals
  • Provide medical and general animal assessment services
  • Monitor animal health and well-being
  • Administer prescribed treatments and other medical and diagnostic interventions
  • Provide education, information and support to OHS clients and other OHS staff
  • Assist veterinarians for rounds and as required
  • Track and ensure closure on all OHS animal files
  • Participate in supervision, evaluation and training sessions
  • Be familiar and ensure compliance with all health and safety policies and procedures
  • May be required to assist in the hiring of staff

What are we looking for?

  • A Veterinary Technician diploma from a recognized college
  • Registration with OAVT
  • 1 to 2 years clinical experience external or internal to the OHS
  • Supervisory and/or training experience
  • Related work experience
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Demonstrated excellent teamwork abilities
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is preferred

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

RVT: Clinic Services – Mobile Spay Neuter

Under the overall direction of the Manager: Animal Care (Clinic) and the Manager: Community Programs (MSNS), and the immediate supervision of the veterinarian, the Registered Veterinary Technician: Clinic Services is responsible for the health and well-being of Ottawa Humane Society (OHS) and owned animals in the OHS Clinic and in the OHS Mobile Spay Neuter Clinic.

What would you do?

  • Ensure the emotional and physical health of OHS and owned animals
  • Provide surgical support to the veterinarian, including but not limited to surgical preparation and recovery, and administering and monitoring anaesthesia
  • Provide medical and general animal assessment services
  • Administer prescribed treatments and other medical and diagnostic interventions
  • Provide education, information and support to OHS clients and other OHS staff
  • Assist the veterinarian as required

What are we looking for?

  • A Veterinary Technician diploma from a recognized college
  • Registration with the Ontario Association of Veterinary Technicians
  • A minimum of 2 years clinical experience
  • Experience in dental examination and cleaning
  • Supervisory and/or training experience a strong asset
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Demonstrated excellent teamwork abilities
  • Demonstrated ability to relate well to people from a wide variety of backgrounds

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the Manager: Human Resources via email to careers@ottawahumane.ca with the job title “Vet Tech” in the email subject line.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Veterinary Technician: Animal Care

Full Time

Under the direction of the Supervisor: Kennel, the Veterinary Technician: Animal Care is responsible for the health and wellbeing of Ottawa Humane Society (OHS) and other animals. We offer a competitive wage, between $24.67 to $30.04 per hour, commensurate with experience. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time permanent position working 72 hours per biweekly pay period. For a full posting of the schedule.

What would you do?

  • Ensure the emotional and physical health of OHS animals
  • Provide medical and general animal assessment services
  • Monitor animal health and well-being
  • Administer prescribed treatments and other medical and diagnostic interventions
  • Provide education, information and support to OHS clients and other OHS staff
  • Assist veterinarians for rounds and as required
  • Track and ensure closure on all OHS animal files
  • Participate in supervision, evaluation and training sessions
  • Be familiar and ensure compliance with all health and safety policies and procedures
  • May be required to assist in the hiring of staff

What are we looking for?

  • A Veterinary Technician diploma from a recognized college
  • 1 to 2 years clinical experience external or internal to the OHS
  • Supervisory and/or training experience
  • Related work experience
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Demonstrated excellent teamwork abilities
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is preferred

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Assistant Veterinary Technician

Casual

Under the direction of the Supervisor: Kennel or Veterinarian, Chief Veterinarian, the Assistant: Veterinary Technician is responsible for providing medical and other services for shelter and other animals. We offer competitive Wages between $20.32 and $24.72 per hour.

This is a Casual Position – Scheduled based on availability and organizational need to cover for vacation and sick days. Candidates are required to provide daytime, evenings and weekend availability.

What would you do?

  • Provide medical and general animal assessment services
  • Monitor animal health and well-being
  • Provide prescribed treatments and other medical interventions
  • Clean and maintain animal holding areas
  • Assist and support clients as required
  • Assist the veterinary technician and veterinarians as required

What are we looking for?

  • A diploma or certificate in animal care, 1 to 2 years relevant experience, or combination thereof
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team
    environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Attendant: Direct Response

Under the direction of the Manager: Development, the Attendant: Direct Response is responsible for providing administrative support to the Development department at the Ottawa Humane Society. Wages between $19.14 and $22.42 per hour.

We are currently looking for:

Full time Contract- 70 hours bi-weekly

What would you do?

  • Answer telephone and triage phone calls
  • Triage emails and respond
  • Process outgoing mail
  • Enter data into Chameleon and Raiser’s Edge
  • Other administrative tasks as assigned
  • Represent OHS in a professional manner
  • Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
  • Maintain OHS facilities and equipment
  • Maintain computerized files
  • Attend staff meetings and other meetings as required
  • Be familiar and ensure compliance with all health and safety policies and procedures
  • Participate in appropriate OHS committees
  • Contribute to ongoing evaluation of program objectives
  • Participate in the identification and achievement of OHS objectives
  • May be required to participate in public relations activities

What are we looking for?

  • Must meet eligibility for the Canada Summer Jobs Program
  • A grade 12 graduation diploma
  • A minimum of 1 year experience in office administration
  • A minimum of 1 year experience in customer service
  • Excellent interpersonal skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Chameleon and/or Raiser’s Edge experience is an asset

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to leannes@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Attendant: Outreach

Part Time Contract and Casual

Help the Ottawa Humane Society get their outreach programming back on track! We are looking for a bilingual individual with great customer service and organizational skills to help organize and facilitate outreach programs. Wages between $18.26 and $21.39 per hour.

We are currently looking for:

  1. Part Time Contract – 15 hours a week (three five hour shifts) until March 2023.
  2. Casual – scheduled based on availability and organizational need. Shifts typically are on evenings, weekends, PA days, etc.

What would you do? 

  • Host and facilitate events for children and youth
  • Lead educational activities, entertainment and games
  • Conduct tours of the Ottawa Humane Society
  • Plan, set up and take down of decorations and equipment
  • Schedule volunteers and animals with the appropriate staff and managers
  • Communicate with parents and children in a professional way
  • Supervise children and child-animal interaction
  • Ensure animals and children safe at all times

What are we looking for?

  • Secondary school diploma or equivalent
  • Minimum of 3 months experience working with children and youth
  • Experience with giving tours or facilitating group activities
  • Complete and maintain standard first aid and CPR certification (training can be provided)
  • Animal handling experience preferred
  • Professional Bilingualism (English/French) is preferred

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the Manager: Human Resources via email to careers@ottawahumane.ca with the job title “Attendant: Outreach” in the email subject line.

Candidates will be considered as resumes are received. We encourage you to apply as soon as possible. We thank all applicants for their interest in the Ottawa Humane Society, however, due to the volume of resumes we receive, only those selected for interview will be contacted.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Attendant: Animal Care

Part Time and Casual

Under the direction of the Supervisor: Kennel or Manager: Animal Care, the Attendant: Animal Care is responsible for providing animal husbandry care and maintaining the facility at the Ottawa Humane Society (OHS). Wages between $18.40 and $22.42 per hour.

We are looking for:

Permanent Part Time: 42 hours biweekly during the summer from Mid-June to Mid-November and 39 hours in the winter from Mid-November to Mid-June.

Casual: Scheduled based on availability and organizational need to cover for vacation and sick days. Shifts typically are on evenings and weekends.

What would you do?

  • Clean facility and animal areas
  • Monitor animal health, welfare and husbandry through the maintenance of up-to-date kennel cards
  • Maintain animals on a specified diet ensuring daily feeding, watering, exercise, and enrichment
  •  Support the activities of volunteers, students and work placements while on shift

What are we looking for?

  • Post-secondary school diploma or equivalent
  • One to two years training, education or experience in animal care is required
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Attendant: Adoption Reception

Casual

Under direction of the Supervisor: Customer Service, the Attendant: Adoption Reception is responsible for greeting and directing clients, assisting with operations of the Ottawa Humane Society (OHS) store and assisting with adoption of OHS animals. We offer a competitive wage range $18.40 – $22.42 per hour, commensurate with experience. This is a casual position scheduled based on availability and organizational need to cover for vacation and sick days. Shifts typically are on evenings and weekends.

  • What would you do?
  • Greet clients visiting the OHS and direct them as appropriate
  • Provide general information to OHS clients about adoption processes
  • Ensure all animals available for adoption are appropriately advertised on the OHS website
  • Provide information to OHS customers on good animal care practices
  • Process sales transactions
  • Provide adoption follow-up services and direct issues appropriately
  • Promote OHS goods for sale
  • Supervise and coordinate volunteer activities while on shift
  • Answer telephone and triage phone calls
  • Triage emails and response
  • Accept and record all types of donations
  • Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good
    animal care practices
  • Participate in supervision, evaluation and training sessions
  • Maintain OHS facilities and equipment
  • Prepare accurate cash reports and other forms

What are we looking for?

  • Post-secondary school diploma or equivalent
  • A minimum of 1 year of experience in customer service
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Proficiency in Microsoft Word, Excel and Outlook
  • Chameleon and/or Raiser’s Edge experience is an asset
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is required

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Attendant: Client Services

Casual

Under the direction of the Manager: Community Programs, the Attendant: Client Services is responsible for supporting the OHS’s telephone and email communications. The hourly wage range is set between $18.62 and $21.82 per hour. This is a Part Time Casual position. Shifts are scheduled based on availability and organizational need to cover for vacation and sick days. Shifts typically are on evenings and weekends

What would you do?

  • Accept and transfer a high volume of calls
  • Book clients for OHS services
  • Provide basic information for callers
  • Forward incoming emails and respond to basic emails
  • Provide general administrative support
  • Be aware of and make use of community resources
  • Other administrative tasks as assigned
  • Participate in supervision, evaluation and training sessions
  • Prepare accurate expense accounts and other forms
  • Produce written reports and records
  • Maintain OHS facilities and equipment
  • May be required to train and supervise student, volunteer and work placements

What are we looking for?

  • Post-secondary school diploma or equivalent
  • Minimum 1 year of call center and/or customer service experience
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Demonstrated excellent teamwork abilities
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Proficiency in Microsoft Word, Excel and Outlook
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is required

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Customer Service Representative: Intake

Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Intake is responsible for the admitting and identifying of animals, locating and notifying their owners and discharging animals. Wages between $21.62- $24.72

We are currently looking for:

Full time- 72.5 hours biweekly

What would you do?

  • Provide information and support to OHS clients
  • Ensure professional intake of incoming animals and discharge of exiting animals as per procedures
  • Assess and document the health and behaviour of incoming animals
  • Ensure that all in-coming animals are thoroughly examined for identification
  • Research all possible avenues to match an animal to its owner
  • Be aware of and make use of relevant community resources
  • Ensure appropriate information gathering
  • Represent OHS in a professional manner
  • Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
  • Participate in supervision, evaluation and training sessions
  • Maintain OHS facilities and equipment
  • Prepare accurate expense accounts and other forms
  • Produce written reports and records
  • Create and maintain computerized files
  • Ensure appropriate fees are collected and accounted for
  • Network with other service providers and professionals
  • Attend staff meetings and other meetings as required
  • Provide training and orientation to new staff and volunteers as required
  • Be familiar and ensure compliance with all health and safety policies and procedures
  • May be required to train and supervise student, volunteer and work placements
  • May be required to assume the responsibilities of supervisor

What are we looking for?

  • Grade 12 graduation diploma
  • 1 – 2 years clerical and/or customer service experience
  • 6 months to a year of animal handling and care experience
  • Proficiency in Microsoft Word, Excel and Outlook
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is required

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to leannes@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Customer Service Representative: Adoptions

Casual

Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Adoptions is responsible for assisting the public in adopting Ottawa Humane Society (OHS) animals. We offer a competitive wage range $20.32 – $24.72 per hour, commensurate with experience. This is a casual position scheduled based on availability and organizational need to cover for vacation and sick days. Shifts typically are on evenings and weekends.

What would you do?

  • Provide daily care for animals
  • Provide consultation and screening services for OHS customers seeking to adopt an animal
  • Educate OHS customers on good animal care practices
  • Monitor the health and safety of animals for adoption
  • Ensure appropriate information gathering
  • Provide adoption follow-up services
  • Promote OHS goods for sale
  • Supervise and coordinate volunteer activities while on shift
  • Participate in supervision, evaluation and training sessions
  • Ensure appropriate fees are collected and accounted for
  • Maintain OHS facilities and equipment
  • Be familiar and ensure compliance with all health and safety policies and procedures

What are we looking for?

  •  Post-secondary school diploma or equivalent
  • 1 – 2 years clerical and/or customer service experience
  • 6 months to a year of animal handling and care experience
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Proficiency in Microsoft Word, Excel and Outlook
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is required

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.
We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

 

Customer Service Representative:  Intake

Part Time

Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Intake is responsible for the admitting and identifying of animals, locating and notifying their owners and discharging animals. There are two part-time positions available and the hourly wage range is $20.32 – $24.72 as per our collective agreement.

We are currently looking for:

  • Part Time: 14.5 hours biweekly, on evenings and weekends.
  • Part Time: 36 hours biweekly, on evenings and weekends.

What would you do?

  • Provide information and support to OHS clients
  • Ensure professional intake of incoming animals and discharge of exiting animals as per procedures
  • Assess and document the health and behaviour of incoming animals
  • Ensure that all incoming animals are thoroughly examined for identification
  • Research all possible avenues to match an animal to its owner
  • Be aware of and make use of relevant community resources
  • Ensure appropriate information gathering
  • Ensure appropriate fees are collected and accounted for
  • Provide training and orientation to new staff and volunteers as required
  • Maintain OHS facilities and equipment
  • Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices

What are we looking for?

  •  Post-secondary school diploma or equivalent
  • 1 – 2 years clerical and/or customer service experience
  • 6 months to a year of animal handling and care experience
  • Demonstrated excellent customer service, crisis management and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds
  • Proficiency in Microsoft Word, Excel and Outlook
  • Advanced verbal and written skills in English are required
  • Bilingualism (English/French) is required

Please contact careers@ottawahumane.ca if you would like a copy of the full job description.
Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in this opportunity and have the above qualifications, please forward your resume and cover letter to the attention of the Manager, Human Resources via email to careers@ottawahumane.ca.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.
We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Customer Service Representative: Foster

Part Time

In order to provide the best environment for animals at the OHS who are not yet adoption ready, we rely on our many community foster volunteers to provide medical and behavioural help for animals in need. We are looking for passionate individuals with strong animal handling experience, and customer service skills! Wages are between $19.78 and $24.05 per hour, commensurate with experience.

It is a part time permanent position working 24 hours a week. See full schedule – CSR Foster PT Schedule

What would you do? 

  • Match animals requiring foster care to the appropriate volunteer
  • Monitor the health and well-being of animals placed in foster
  • Support foster volunteers during animal placements
  • Provide prescribed treatments and other medical interventions for foster animals
  • Maintain foster animal holding areas, facilities, and equipment
  • Coordinate appointments for the health requirements of fostered animals
  • Assist with volunteer recognition, retention and motivation programs and activities
  • Provide appropriate feedback on the performance of foster volunteers
  • Enter and maintain data integrity in Raiser’s Edge and Chameleon
  • Click here for a copy of the full job description: CSR: Foster

What are we looking for?

  • Secondary school diploma or equivalent
  • Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof
  • Minimum of one year’s experience in customer service
  • Experience working closely with, and managing, volunteers is an asset
  • Proficiency in Microsoft Office Suite
  • Advanced verbal and written skills in English are required

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

How to Apply: If you are interested in one of these opportunities, and have the above qualifications, please forward your resume and cover letter to the Manager: Human Resources via email to careers@ottawahumane.ca with the job title “CSR Foster” in the email subject line. Candidates will be considered as resumes are received. We encourage you to apply as soon as possible. We thank all applicants for their interest in the Ottawa Humane Society, however, due to the volume of resumes we receive, only those selected for interview will be contacted.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.