Concierge Program

Adoption Concierge Program

The Adoption Concierge Program is an exciting matching program that will help interested adopters find the perfect canine companions to match their home and lifestyle.  Clients interested in adopting a specific type of animal, where “type” refers to general characteristics of an animal (i.e. age, size, coat length) and willing to take on behaviour and/or medical needs may join the Adoption Concierge Program to allow the OHS to find a suitable match for them.  Once a questionnaire has been submitted, OHS adoption counselors will begin the search for a match.  After a match has been made, potential adopters will have their very own meet and greet with the animal and decide if their home will be this pet’s forever home.

Not only will the animal companion find a loving home, but the new owner will reap all of the emotional, physical and psychological benefits pet ownership provides. By matching potential adopters to canine companions, we are providing both the animals and adopters the chance to create a lifelong bond.

How does it work

  • When a match is found for you, we will contact you. If we reach you and you are interested in pursuing the match, we will book an appointment for you to meet the animal. The animal can be placed on hold for you until the end of the next day for this meeting. If we cannot reach you, we will leave a message notifying you that a concierge match has been made. If you would like to pursue a match, please responds to the OHS as soon as possible to schedule an appointment! We will continue to reach out to all interested parties during this time. If we have not received a response by the time all notifications have been left with all interested parties, the animal will be made available to the general public.
  • While we receive and care for hundreds of animals every month, we cannot predict the types and personalities of animals we receive. We are committed to finding the right match for both you and the animal, but cannot guarantee that we will find a match while your file is active.
  • While your file will remain active for three months during the length of the program, there is no limit to the number of times that you may renew it. Requests for renewal must be made in advance of the expiration of your Adoption Concierge Program file.
  • We ask that you let us know if you find a pet through other means so that we can remove your paperwork from our files. We will also remove applicants if we are unable to reach you for 3 consecutive matches to ensure the program runs smoothly.

If you like the sound of this, then let’s get started!  Contact the Adoption Centre at 613-725-3166 ext. 258 or for more information.