Contact Information and Hours

Frequently Called Numbers

If you encounter an animal in immediate danger, dial 911. To get help for sick or injured animals, dial 311. To report animal cruelty or neglect, dial 1-833-9ANIMAL.

General Inquiries:
613-725-3166 ext. 221

Address Change:
For membership and donations
613-725-3166 ext. 252
Address Change:
For microchips and City of Ottawa registration tags
For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page.
Admission of Owned Pets 613-725-3166 ext. 221
Visit the Giving Up Your Pet section of the website.
Adoption 613-725-3166 ext. 258
Visit the Adopt section of the website.
Donations & Tax Receipts 613-725-3166 ext. 252
Visit the Donate section of the website.
Lost and Found Animals 613-725-3166 ext. 223
Visit the Lost and Found section of the website.
Media Stephen Smith, Manager: Communications
613-725-3166 ext. 261
Visit the Media Releases section of the website.
Volunteering 613-725-3166 ext. 231
Visit the Volunteer section of the website.

Hours of Operation

The Shirley Kearns Memorial Adoption Centre is open for visitors. Call 613-725-3166 ext. 258 to book an adoption appointment.

Shirley Kearns Memorial Adoption Centre hours:

Monday: CLOSED
Tuesday to Friday: 1 to 7 p.m.
Saturday and Sunday: 11 a.m. to 5 p.m.

Municipal Animal Shelter:

Monday – Friday: 11 a.m.-7 p.m.
Saturday: 10 a.m.-5 p.m.
Sunday: 11 a.m.-4 p.m.
*Closed Statutory Holidays



245 West Hunt Club Rd.

We’re across the street from the Lowe’s. Just turn at the lights at the Lexus  dealership on West Hunt Club Road.