Contact Information and Hours

Frequently Called Numbers

If you encounter an animal in immediate danger, dial 911. To get help for sick or injured animals, dial 311. To report animal cruelty or neglect, dial 1-833-9ANIMAL.

General Inquiries:
613-725-3166 ext. 221

For membership and donations 613-725-3166 ext. 299
For microchips and City of Ottawa registration tags For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page.
Admission of Owned Pets 613-725-3166 ext. 221
Visit the Giving Up Your Pet section of the website.
Adoption 613-725-3166 ext. 258
Visit the Adopt section of the website.
Donations & Tax Receipts 613-725-3166 ext. 299
Visit the Donate section of the website.
Lost and Found Animals 613-725-3166 ext. 223
Visit the Lost and Found section of the website.
Media Stephen Smith, Manager: Communications
613-725-3166 ext. 261
Visit the Media Releases section of the website.
Volunteering 613-725-3166 ext. 231
Visit the Volunteer section of the website.
Estates and Legacy Gifts 613-725-3166 ext. 268
Visit the Legacy Giving section of the website.

Hours of Operation

Shirley Kearns Memorial Adoption Centre hours:

Monday: Open by appointment only

Tuesday to Friday:  12 p.m. to 7 p.m.

Saturday and Sunday: 11 a.m. to 5 p.m.

Municipal Animal Shelter:

Monday to Friday: 9 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 11 a.m. to 4 p.m.

*Closed Statutory Holidays



245 West Hunt Club Rd.

We’re across the street from the Lowe’s. Just turn at the lights at the Lexus  dealership on West Hunt Club Road.