Contact Information and Hours
Frequently Called Numbers
If you encounter an animal in immediate danger, dial 911. To get help for sick or injured animals, dial 311. To report animal cruelty or neglect, dial 1-833-9ANIMAL.
| Membership, donations or tax receipts | 613-725-3166 ext. 299 donations@ottawahumane.ca Visit the Donate section of the website. |
| Surrender a pet, information on wildlife, or end of life care (humane euthanasia services) | Learn more and begin the process by visiting the Giving Up Your Pet section of the website. 613-725-3166 ext. 223 intake@ottawahumane.ca |
| Adoption | 613-725-3166 ext. 258 adoptions@ottawahumane.ca Visit the Adopt section of the website. |
| Lost, found and injured animals (including wildlife) | 613-725-3166 ext. 223 intake@ottawahumane.ca Visit the Lost and Found section of the website. |
| Volunteering | 613-725-3166 ext. 264 volunteer@ottawahumane.ca Visit the Volunteer section of the website. |
| Child and youth programs, including birthday parties, camps, tours, youth programs and more | 613-725-3166 ext. 298 programs@ottawahumane.ca |
| Adult programs, including dog training, pet first aid, webinars and more | 613-725-3166 ext. 204 education@ottawahumane.ca |
| For microchips and City of Ottawa registration tags | For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page. |
| Community Services, including mobile spay-neuter for cats, emergency pet food bank, wellness clinics and more | Note that the OHS does not provide spay-neuter services for dog owners. Spay-neuter services for qualified cat owners are booked through our website. 613-725-3166 ext. 249 communityservices@ottawahumane.ca |
| Pet Loss Support Groups and other therapeutic programs | 613-725-3166 ext. 235 outreach@ottawahumane.ca |
| Media | Stephen Smith, Senior Manager: Marketing & Communications 613-725-3166 ext. 261 stephens@ottawahumane.ca Visit the Media Releases section of the website. |
| Foster department | 613-725-3166 ext. 255 foster@ottawahumane.ca |
| Estates and Legacy Gifts | 613-725-3166 ext. 268 legacy@ottawahumane.ca Visit the Legacy Giving section of the website. |
Hours of Operation
Shirley Kearns Memorial Adoption Centre hours:
Monday: Open by appointment only
Tuesday to Friday: 12 p.m. to 7 p.m.
Saturday and Sunday: 11 a.m. to 5 p.m.
Municipal Animal Shelter:
Monday to Friday: 9 a.m. to 8 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: 11 a.m. to 4 p.m.
*Closed Statutory Holidays
Address
245 West Hunt Club Rd.
We’re across the street from the Lowe’s. Just turn at the lights at the Lexus dealership on West Hunt Club Road.