Contact Information and Hours

Frequently Called Numbers

If you encounter an animal in immediate danger, dial 911. To get help for sick or injured animals, dial 311. To report animal cruelty or neglect, dial 1-833-9ANIMAL.

General Inquiries:
613-725-3166 ext. 221


Address Change:
For membership and donations
613-725-3166 ext. 252
Address Change:
For microchips and City of Ottawa registration tags
For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page.
Admission of Owned Pets 613-725-3166 ext. 221
Visit the Giving Up Your Pet section of the website.
Adoption 613-725-3166 ext. 258
Visit the Adopt section of the website.
Donations & Tax Receipts 613-725-3166 ext. 252
Visit the Donate section of the website.
Lost and Found Animals 613-725-3166 ext. 223
Visit the Lost and Found section of the website.
Media Stephen Smith, Acting Manager: Communications
613-725-3166 ext. 261
Visit the Media Releases section of the website.
Volunteering 613-725-3166 ext. 231
Visit the Volunteer section of the website.


Hours of Operation

Due to the current public health crisis, the Shirley Kearns Memorial Adoption Centre is closed to the public,
but we are offering physically distanced, appointment-based adoptions.

Shirley Kearns Memorial Adoption Centre:

Monday – Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED

Municipal Animal Shelter:

Monday – Friday: 11 a.m.-7 p.m.
Saturday: 10 a.m.-5 p.m.
Sunday: 11 a.m.-4 p.m.
Closed Statutory Holidays


245 West Hunt Club Rd.

We’re across the street from the Lowe’s. Just turn at the lights at the Lexus  dealership on West Hunt Club Road.