Contact Information and Hours

Frequently Called Numbers

If you encounter an animal in immediate danger, dial 911. To get help for sick or injured animals, dial 311. To report animal cruelty or neglect, dial 1-833-9ANIMAL.


Membership, donations or tax receipts 613-725-3166 ext. 299
Visit the Donate section of the website.
Surrender a pet, information on wildlife, or end of life care (humane euthanasia services) Learn more and begin the process by visiting the Giving Up Your Pet section of the website.
613-725-3166 ext. 223
Adoption 613-725-3166 ext. 258
Visit the Adopt section of the website.
Lost, found and injured animals (including wildlife) 613-725-3166 ext. 223
Visit the Lost and Found section of the website.
Volunteering 613-725-3166 ext. 264
Visit the Volunteer section of the website.
Child and youth programs, including birthday parties, camps, tours, youth programs and more 613-725-3166 ext. 298
Adult programs, including dog training, pet first aid, webinars and more 613-725-3166 ext. 204
For microchips and City of Ottawa registration tags For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page.
Community Services, including mobile spay-neuter for cats, emergency pet food bank, wellness clinics and more Note that the OHS does not provide spay-neuter services for dog owners.
Spay-neuter services for qualified cat owners are booked through our website.
613-725-3166 ext. 249 
Pet Loss Support Groups and other therapeutic programs 613-725-3166 ext. 235
Media Stephen Smith, Senior Manager: Marketing & Communications
613-725-3166 ext. 261
Visit the Media Releases section of the website.
Foster department 613-725-3166 ext. 255
Estates and Legacy Gifts 613-725-3166 ext. 268
Visit the Legacy Giving section of the website.

Hours of Operation

Shirley Kearns Memorial Adoption Centre hours:

Monday: Open by appointment only

Tuesday to Friday:  12 p.m. to 7 p.m.

Saturday and Sunday: 11 a.m. to 5 p.m.

Municipal Animal Shelter:

Monday to Friday: 9 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 11 a.m. to 4 p.m.

*Closed Statutory Holidays



245 West Hunt Club Rd.

We’re across the street from the Lowe’s. Just turn at the lights at the Lexus  dealership on West Hunt Club Road.