1. Start by entering your phone number or e-mail address.
2. Enter the 6-digit code to proceed.
3. You will need to enter your personal information: name, address, phone number, and e-mail address.
4. Make sure your Transactional Communication buttons are turned ON (green), then hit save.
5. Click on “Select a Pet” and a New Pet window will appear. Please enter all information for this page, including age and colour.
- Hint: For breed name, most cats are either domestic shorthair, domestic medium hair or domestic longhair, unless you know your cat is a specific breed.
- Hint: for sex, if your male is not neutered, choose Male (Intact), if your female is not spayed, choose Female (Intact).
*Please enter this information carefully, you will not be able to make changes.
6. Next, on the New Visit screen, please click each arrow and choose the appropriate information.
7. When you reach date, you can select from the dates in bold. If there are no dates available, we are fully booked at that time.
8. You may choose a time from the selection available, but please NOTE: the appointment time for spay/neuter appointments will always be 8 a.m., even if you choose a later time.
9. You must enter something in the box called Remarks. Please enter the service you are requesting an appointment for or any questions or concerns you may have about your pet, and we will get in touch with you.
10. Click Submit, and your appointment request will be sent to us.
Thank you for your patience while we onboard this new feature.
